This statement has been updated in light of the GDPR which comes into effect on 25 May 2018.
What personal data do we collect?
The information we hold includes your name, address, email address, phone number and information regarding the retreats you have attended. We do not retain or have access to your credit or debit card information, or any of your payment details.
How did we collect your personal data?
We have been in business since 2008, formally as Apples & Pears Retreat. We re-branded to The Healthy Retreat Company in October 2015. We receive customer data in the following ways:
1. If you book onto one of our retreats, we ask for your name, address, email address and phone number as well as your fitness, medical and dietary details.
2. If you sign up to our newsletter on our website, we ask for your name and email address. You can unsubscribe at any time, via a link at the end of every email.
How do we use your data?
We use your information to communicate with you about your booking and to make sure we can tailor your retreat to suit your requirements. We occasionally send marketing emails to inform you of new services or special offers.
How you can remove your email or delete your customer account
You can unsubscribe from marketing emails at any time. There is an unsubscribe link at the bottom of every email or you can email firstname.lastname@example.org and we will delete your records.
How to access the data we hold
If you would like to see the data we hold on you, email email@example.com requesting your personal data and we will respond within five working days.
Last updated 24 May 2018.
1. Booking Conditions
1.1. All bookings will be regarded as provisional until The Healthy Retreat Company Ltd (hereafter known as the Company) receives the completed forms, signed Terms & Conditions and the appropriate payment due in accordance with this Agreement (or any written variation thereto). In the event of the Company not receiving the completed forms, signed Terms & Conditions from the Client, or the failure of the Client to make payment to the Company within the agreed time prior to the commencement of the retreat the Company reserves the right to allocate the space(s) to another client. In the event of this situation occurring, the Company will accept no liability whatsoever for any loss incurred by any party.
1.2. The Company does not sell or offer for sale any “packages” or act as an “organiser” within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992.
2. Payment Terms
2.1. Unless an alternative agreement has been reached between the Company and the Client, a 30% deposit is requested to secure your place. The outstanding balance is due 8 weeks prior to the start of the retreat. If you are making the booking less than 8 weeks before the start date, payment in full is requested at the time of booking.
2.2. Until payment is received the booking will not be secure and the Company may, at its sole discretion, offer the retreat place to another client.
2.3. In the event of the Company invoking clause 2.2. it will use its best endeavours to notify by email or telephone at least 24 hours in advance of its intention to offer the place to another client.
2.4. In the event of the Company offering an alternative to this Agreement that allows staged payments to be made by the Client, a late payment may attract an interest charge of base rate plus 8% in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3. Supply of Services
3.1. Supply of services offered at the Company is based on compliance with dates, location and other information contained within this Agreement.
3.2. The Company will accept no liability for any loss incurred by the late arrival or non-attendance at a retreat.
3.3. The Company reserves the right to stop Client participation in any activity throughout the retreat, or prevent the client from taking part at all if they are considered by the Company unable to continue or if continuing could pose a health risk. No refunds will be offered if the Client fails to inform the Company of any health conditions which could make participation unsafe.
3.4 The Company reserves the right to modify or suspend the activities included in the retreat and provision of retreats, if in the opinion of the Company or its representative there are factors including, but not limited to, the Client’s physical ability which makes continuation unacceptable.
3.5 The Company makes every effort possible to reflect accurately its Services on the Company website and any related marketing materials. However, at times it may be necessary for the Company to amend any part of the retreat or Services provided. The presence of any of the Company’s personnel named on the website is not guaranteed.
3.6 If the Client chooses not to participate or accept any or part of the Services or activities provided by the Company, the Company is under no obligation to offer any suitable alternative and the Client will not be entitled to a refund.
3.7 If the Client causes danger or damage to any person, or threatens the wellbeing, safety and health of any other Client, employee or property, the Company and any of its employees or sub-contractors may at their discretion have the Client immediately removed from the retreat without refund. The Company will have no liability to the Client in such circumstances and will not be liable for any costs incurred.
4. Cancellation / Postponement Charges
4.1. If a cancellation of any confirmed date(s) is received by the Company more than 4 weeks prior to those confirmed dates for delivery of Services at The Healthy Retreat , the Client will be liable to pay 50% of the fees quoted.
4.2. If a cancellation of any confirmed date(s) is received 4 weeks or less prior to those confirmed dates for the delivery of Services at a Healthy Retreat, the Client will be liable for 100% of the fees quoted.
4.3. If a rearrangement of any confirmed date(s) is agreed 4 weeks or less prior to those confirmed dates, the client will be liable to a payment of £150 plus VAT per retreat. Rebooking must occur within 12 weeks of the original booking or cancellation charges (see 4.1 or 4.2 above) will apply.
4.4. Any cancellation or alteration of retreat dates must be confirmed by letter or email.
4.5. The Company advises the Client take out travel insurance to recuperate expenses in case of cancellation by the Client.
4.6. The Company reserves the right to cancel or postpone any retreat but will always endeavour to fulfil their commitments. In the event of the Company being unable to run any retreat, the Client will be given at least 24 hours notice of that fact and the Company will accept no liability for any loss incurred by the Client. The Company will negotiate a mutually convenient new date with the Client.
4.7. In the event of the Company being unable to hold any retreat and the Client is not given at least 24 hours notice, the Company will accept no liability for any loss incurred. It will however negotiate a mutually convenient new date with the Client and also offer the Client a 50% reduction in the fee for the original date(s).
- Marketing purposes, including photos, videos and written testimonials, for use on the website and other promotional materials.
- Statistical and demographic purposes, and to enable us to better understand our clients.
- To notify you about forthcoming events, news or special offers.
- We regard our databases as a valuable asset. Should the company be sold or any of its assets transferred this may include databases. In consenting, you authorise such potential use of your personal information.
- If we wish to use our clients’ personal data for new purposes not listed in this statement, we will contact them either by telephone or email to give them the opportunity to consent to those new purposes.
- If you want to see the data we hold about you on this database simply email firstname.lastname@example.org
- If at any point you decide that you do not want your personal data to be used in the ways set out above, please email email@example.com requesting that your personal data be removed from our records.